5.x.x permanent failure
SMTP Error Code 552: Meaning, Causes and How to Fix It
SMTP 552 is a permanent failure.
The message was rejected for exceeding a size or storage limit, either the recipient's mailbox allowance or a maximum message size set by the receiver.
- Class
- 5xx permanent
- Bounce type
- Hard bounce
- Highest severity
- Critical
- Responses on record
- 12
Apple
Free
GMX
Google
Orange
Yahoo Inc
Yandex
ZohoSMTP 552 responses from email providers
How mailbox providers phrase a 552. Open a provider for the full text, severity and fix for every variation.
Comcast1 response
GMX1 response
Google3 responses
smtp;552 5.2.2 The email account that you tried to reach is over quota. Please direct the recipient to https://support.google.com/mail/?p=OverQuotaPerm - gsmtp
SMTP; 552-5.2.3 Your message exceeded Google's message size limits. Please visit http://mail.google.com/support/bin/answer.py?answer=8770 to review our size guidelines.
Orange1 response
Yahoo Inc1 response
Yandex1 response
SMTP 552 questions
›Is SMTP 552 a hard bounce or a soft bounce?
It is a permanent failure, so a hard bounce. The receiving server will not accept the same message on a retry, and the address or the sending problem has to be fixed before you resend.
›What causes an SMTP 552 error?
The message was rejected for exceeding a size or storage limit, either the recipient's mailbox allowance or a maximum message size set by the receiver. The exact reason varies by receiver, which is why this page lists the specific 552 responses recorded for Apple, Comcast, Free, GMX, Google, Orange.
›How do I fix an SMTP 552 bounce?
Read the enhanced status code and the message text, not just the number. Wording that names the recipient (user unknown, mailbox unavailable) means correct or remove the address. Wording that names authentication or reputation (SPF, DKIM, DMARC, blocklist) means fix that on the sending side, or clear the listing. Every response on this page has its own guidance.